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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Research or investigate case
   • Interpret and confirm client’s written instructions
   • Identify relevant legal and procedural issues for consideration and action in accordance with legislative requirements and organisational policy and procedures
   • Check all appropriate mercantile data for relevant information to conduct preliminary searches for subjects
2. Conduct searches and enquiries
   • Make field calls that meet legislative requirements
   • Follow up any further leads as required, persistently, to ascertain whereabouts of subject
   • Develop, assess and conduct alternative avenues of searching for subject, as required
   • Conduct searches within time period agreed to by client
3. Formulate and report recommendations
   • Document times, dates, occurrences and results of various searches
   • 3.2 Propose further action, or non-action, based on outcomes of searches to date and analysis of subject's information
   • Document recommendations and disseminate to appropriate staff and management

Performance Evidence

Evidence of the ability to:

interpret and comply with legislative requirements, industry regulations and organisational policy and procedures when locating subjects

complete relevant documentation in accordance with legal, industry and organisational requirements and guidelines

identify appropriate mercantile data for relevant information for locating subjects

conduct a search for a subject

propose a course of action, or non-action, based on outcomes of searches.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe key requirements of relevant state or territory and Commonwealth legislation relating to locating subjects and mercantile agents

describe techniques of research to locate subjects

explain organisational policy and procedures in relation to searching for and locating subjects

explain the types of field calls that can be made when searching for subjects

outline relevant mercantile data that would be relevant for locating subjects.

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